Return a faulty product

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#1 05/10/2015 - 13:18
anorrie

Return a faulty product

Quarch products are generally very reliable, with a low failure rate, even after several years of use.

You can find our full warranty terms here:
http://www.quarch.com/documents/Product%20Warranty%20Terms.pdf

Products that are under warranty will be taken back to Quarch for a rapid repair or replacement.

Products that are out of warranty are normally repaired at cost price. As an example, a drive hot-plug module with a damaged flex cable or simple component damage can normally be repaired for $50. Initial inspection of a product is free, so we can quote you for a repair at no risk.

For any return, we will need:

  • The serial number of the module(s) (Begins QTL...)
  • A description of the fault

Please contact us support@quarch.com with the information and we will give you an RMA number and shipping details. We may have additional questions about the nature of the fault.